Customer Service
Return, Warranty & Service Policy
Our policy is written in plain language so your experience stays simple and transparent.
Return & Refund Policy
- Customers should check the product condition, model and visible contents after receiving the order.
- Change-of-mind returns are not eligible for a cash refund.
- Products that have been installed, used, physically damaged, modified or incorrectly handled are not eligible for a standard return.
- Delivery, installation and payment-processing charges are normally non-refundable.
- If the wrong product is delivered, an item is missing, or the product arrives visibly damaged, please contact YEYAY as soon as possible with photos, videos and order details.
- Any remedy will be handled according to the product condition, warranty terms and applicable law.
Warranty Service Process
- Warranty duration and coverage may vary by product, check the product page or warranty card.
- Proof of purchase, order number, or warranty information may be required.
- The customer may need to send or bring the product to YEYAY for inspection.
- Inspection, repair or replacement processing usually takes around 5 to 15 working days after we receive the product.
- Some cases may take longer if parts, supplier support, or detailed technical inspection are required.
- YEYAY will update the customer when the service is completed.
Warranty Exclusions
- Physical damage
- Water or moisture damage (unless the product is officially rated for it)
- Fire, voltage or electrical damage
- Incorrect installation
- Unauthorised repair or modification
- Misuse or accidental damage
- Lost keys, cards or accessories
- Normal wear and tear
- Battery or consumable issues, unless specifically covered
- Damage caused by unsupported apps, accessories or third-party equipment
Before Sending a Product for Warranty Service
- Customer name
- Mobile number
- Order number
- Product model
- Description of the problem
- Photos or videos if requested
- All required product parts and accessories
Need help with a return or warranty?
Our support team is available on WhatsApp and phone.